The bookends of a holiday should be the easy bit
Booking Restwell is three steps: enquire, confirm with a deposit, and arrive from 3pm using a key safe.
How it works
Enquire, confirm, arrive
Three steps from your first message to the front door. There is no online checkout, and you only pay a deposit after we’ve both agreed the bungalow fits.
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Enquire
Send us your dates, who’s coming, and anything that would make the house work better for you. We aim to reply within 48 hours. Nothing to pay at this stage.
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Confirm
We set the house up around what you’ve told us. A 50% deposit reserves the dates; the balance is due a week before you arrive. Care from Continuity stays in the same conversation.
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Arrive
Check-in is from 3pm, through a key safe. We send the code and the address with your confirmation, never on the website.
Arrival day
Key-safe from 3pm
There is no reception desk. Park in the driveway, open the key safe, and settle into a house that is already set up for your group.
- Check-in
- From 3pm via the key-safe · departure by 11am
- Parking
- Level driveway for two cars, including accessible vehicles
- Ready for you
- Step-free routes and kit set from your enquiry · guest notes after dates are confirmed
Optional care
Add care only if you need it
Ask about Continuity of Care Services when you enquire, or bring your own team. Care can be arranged in the same conversation as your booking.
- Personal care Washing, dressing and daily routines on agreed times.
- Visiting care Short daytime visits, or support for a promenade or town trip.
- Mobility and hoisting Transfers with the on-site ceiling track and wet-room kit.
We do not add anything until you agree to the support package.
Booking
Before you enquire
We will explain when to pay the deposit, who we invoice, arrival details, and how optional care works with a self-catering stay.
Three steps: send us your dates and what you need, we confirm the bungalow and take a 50% deposit, then you arrive from 3pm using a key safe. Care can go on the same enquiry.
Mention it when you first write, even if the dates are still vague. We don’t publish a lead time because it depends on what you need and who’s available that week. We’ll give you a real answer quickly.
We can invoice you, a council, the NHS or a grant body, at the same bungalow rate. Who we invoice doesn’t change the price. See Funding and support for the paperwork.
Yes. Funded bookings are welcome, and funders can confirm a booking with a purchase order on the same payment timeline as every guest.
Send dates and access needs.
We will reply with measurements, equipment notes, and your next steps.