Whether you are booking for yourself, someone you support, or a client, Restwell is designed to make planning straightforward and your stay comfortable. Here is how it works for different people.
Your situation
Open the section that fits your situation. We have set out what usually matters, in plain language, with a clear next step when you are ready.
"Accessible" and "wheelchair friendly" are used loosely by a lot of accommodation. People book in good faith and arrive to find a step at the entrance, a bathroom that is too small to turn, or a hoist that is not actually there.
Restwell works the other way: the ceiling track hoist is already fitted in the accessible bedroom, the wet room has a roll-in shower with turning space, and every doorway and corridor is sized for a powerchair. The full measurements are published on our accessibility page.
Check them before you enquire, not after. This is a private home, not a converted hotel room.
No shared spaces, no clinical layout, and no surprises on arrival.
The ceiling hoist is already fitted in the accessible bedroom; the wet room is designed for assisted personal care on the same level; and there is a separate sleeping area for the support worker. The layout is practical, not just manageable.
If your client has complex needs, check the suitability details with us before you commit. We will give you specifics, not a brochure.
One thing many carers do not know: you have a legal right to a Carer's Assessment under the Care Act 2014. Your local council must carry one out if you ask.
It can open up direct payment routes to fund a holiday or short break, so it is worth requesting if you have not had one.
Our accessibility page publishes doorway widths, turning circle dimensions, bedroom ceiling track hoist specifications, profiling bed measurements, and wet room dimensions: the specifics that matter for a clinical recommendation. If you need something we have not published (transfer clearances, approach gradients, equipment positioning), ask and we will measure it.
We understand a poor recommendation reflects on you. We would rather give you a straight answer than lose your trust, and we welcome referral conversations before any booking commitment.
Under the Care Act 2014, short breaks at a private adapted setting can be included in a care and support plan where the property meets the person's assessed needs. Restwell supports direct payment stays, personal health budgets, and CHC-funded packages.
We can provide the documentation a referral process typically requires: property specification, access measurements, equipment inventory, and written confirmation of our connection to Continuity of Care Services, a CQC-registered provider. Most local authority funding decisions require evidence.
We provide it.
The property
Real photos help you judge fit before you book: layout, circulation space, and how equipment sits in the room. Pair these with our accessibility specification for verified measurements and features.
Funding
Many guests use direct payments, personal budgets, or CHC pathways. Most funded stays begin with a Care and Support Assessment, which is a right under the Care Act 2014. In Kent, that means contacting Kent County Council Adult Social Care. The three routes below explain how each pathway works.
Step-by-step timelines, Kent-specific context, and practical guidance on using assessments and personal budgets, all in one place.
Open the funding & support hubHow we work
You do not need everything decided before you contact us. We will help you work through fit, dates, and any support details.
Step 1 of 3
Tell us your access needs, preferred dates, and who is travelling. You do not need to have everything figured out; just give us enough to tell you whether the property is likely to be a good fit.
Step 2 of 3
We answer practical questions directly (door widths, shower specifications, transfer space, equipment compatibility) so you can decide with confidence. If the property is not right for your needs, we will say so.
Step 3 of 3
Once dates are agreed, we confirm everything in writing and send you a guest arrival guide covering check-in, the property layout, local area information, and anything specific to your stay.
Related reading
This page is the audience-fit hub. For funding decisions, use the dedicated funding hub and then read topic-specific funding articles.